I had a good customer service experience!

"Velocity- Peuguette Connoisseur" (velocity860)
11/10/2013 at 20:33 • Filed to: Customer Service

I've never had one of those! Its a miracle!

So, on Xbox.com, I was trying to cancel my auto-renewal of the Xbox Live Gold subscription, and I kept getting an error. So, I got in contact with a service representative on a chat thing, and it only took 4 minutes or so for them to be available. Then, they easily solved my problem and now my subscription is cancelled. Not bad Xbox, not bad.

DISCUSSION (15)

TheOnelectronic > Velocity- Peuguette Connoisseur
11/10/2013 at 20:39

Lol, that isn't even an error.

Or at least it's one that has occurred continuously for the past 7 years or so. It's basically just a deterrent to people trying to cancel services.

Hell, I had a zune subscription until they canned the whole service, just because I could never be arsed to call that number.

Velocity- Peuguette Connoisseur > TheOnelectronic
11/10/2013 at 20:40

I basically thought so, but hey whatever. They still fixed it without a hitch

Montalvo > Velocity- Peuguette Connoisseur
11/10/2013 at 20:44

Xbox is notorious for having a 50-50 shot of this. There are some occasions where I know a hell of a lot more about the systems and their servers than their employees and it really just ticks me off because its 30 min of bashing my head against the wall. However, there were times where I was connected to genuinely cool people and talked about a whole bunch of stuff as they knew what had to be done and wanted to strike up conversation while the changes took effect. I canceled my auto renewal too earlier this year. The next gens look like an absolute mess so I am bowing out of the console market. Its strange to think I have had my account for 7 years now...

Anon > TheOnelectronic
11/10/2013 at 20:49

I miss the zune. I thought it was pretty cool.

A3R0 > Velocity- Peuguette Connoisseur
11/10/2013 at 20:58

I love live chat! I personally think its 3000% better than the phone.

Velocity- Peuguette Connoisseur > A3R0
11/10/2013 at 21:16

I have an odd phobia of talking on the phone to people that aren't friends, family, gamestop staff, or restaurant staff. Not sure why, but I always feel like they are judging me for some reason.

Velocity- Peuguette Connoisseur > Anon
11/10/2013 at 21:16

I had a 4gb one and a 16gb Zune HD. Loved em

Velocity- Peuguette Connoisseur > TheOnelectronic
11/10/2013 at 21:16

Zoon

A3R0 > Velocity- Peuguette Connoisseur
11/10/2013 at 21:23

It's our generation. For some reason I love talking to strangers.

Velocity- Peuguette Connoisseur > A3R0
11/10/2013 at 21:23

I can talk to people IRL fine, really well actually. Its just dat phone

A3R0 > Velocity- Peuguette Connoisseur
11/10/2013 at 21:28

Same. I don't like talking on the phone to my friends. If I can text I much rather would. When the time comes I'm fine picking up the phone though.

Velocity- Peuguette Connoisseur > A3R0
11/10/2013 at 21:32

Yeah when someone calls I'm fine. WHY ARE WE YOUNGINS SO ODD

A3R0 > Velocity- Peuguette Connoisseur
11/10/2013 at 21:33

I don't know. I'm very very young though.

Velocity- Peuguette Connoisseur > A3R0
11/10/2013 at 21:33

A3R0 the fetus

A3R0 > Velocity- Peuguette Connoisseur
11/10/2013 at 21:35

Not that young.lol